Term Papers on Is TQM Fad Or Real Management Philosophy?

Term Paper Title	Is TQM Fad Or Real Management Philosophy?
# of Words	770
# of Pages (250 words per page double spaced)	3.08

Is TQM fad or real management philosophy?
When we define something is fad or real we show take what both short-term and long-term effects into account. And what is the target of this theory?

TQM is total quality management, and the point at ‘total quality’. From consensus view of market or business the critical thing is customer satisfaction. Thus, what is satisfaction? From my point of view satisfaction is the object or product I bought which fulfill its utility and at the same time fulfill my expectation of use this object or product. And another question coming, how the product fulfills consumer’s satisfaction? It will depend on the uses and quality of the product.

So that’s means the objective of producer is to fulfill the customer’s expectation of quality and uses.

A good quantitative definition of Total Quality Management is: ‘A process designed to focus on customer expectations, preventing problems, building commitment to quality in the workforce and promoting open decision making.’

And it include many methodology to aide this definition such as JIT, kaizen, benchmarking, reengineering, six sigma and ISO 9000 est. following let’s exam these methodologies ,if the organization follow these methodologies can they achieve the goal of fulfill or excess the consumer’s expectation of quality?

First let exam ‘just in time’:

Definition of JIT is ’from narrow sense of JIT is a process where goods, components, parts or documents are at necessary place just at necessary time, in boarder sense JIT means moving material to correct place and this move only take place at correct time and place. And from long term examination people get many critical point of JIT this theory can reduce direction or indirection extra labor cost, floor and warehouse space, wastage est.. And corporate with new communication technology will greater help JIT, and improve efficiency.

From the history point of view, after 1973 oil shock many Japanese companies has been adopted this approach and most famous Japanese moto company following this approach is Toyota.

Kaizen:

It is a Japanese management philosophy, It seeking radical improve in all areas of business such as billing, engineering, planning est. It focuses on small, gradual, frequent improvement and financial investment minimal. The first and foremost of kaizen philosophy is the quality of the people...

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