Term Papers on TQM In An Accounting Environment

Term Paper Title	TQM In An Accounting Environment
# of Words	4467
# of Pages (250 words per page double spaced)	17.87

TQM In An Accounting Environment

Chapter One:  Description of the problem:

     All companies need effective employees in order to complete the necessary
daily tasks and attain a profit.  Many employers do not receive the peak level
of performance from their workers due to the fact that the employees do not feel
they are having an effect on the quality of service they are offering, or cannot
see any tangible outcome from their efforts.

     This chapter describes several different aspects of the project, including
the purpose of this project, the setting of the problem, and the history and
background of the problem.  The scope of the project is the challenge of
measuring performance and total quality within an accounting function.

Section 1 - Statement of the Purpose

     The purpose of this project was to identify and recommend methods to
effectively measure performance and total quality within an accounting setting.
Total quality principles have effectively been implemented in other areas,
however the accounting section has been overlooked.  By implementing this type
of program, new ideas will be encouraged and enable future changes to be
accepted easily.

Section 2 - The setting of the problem

     The accounting office is located in Holland, Ohio.  This facility controls
all the financial related tasks within the Northwest Ohio district.  The
department involved are the General Ledger, Accounts Payable, Payroll, Billing,
C.O.D., and Information Services.  This facility is located approximately three
miles away form the main United Parcel Service hub location in Maumee.  The
accounting function employs approximately 150 to 160 non-union employees and
runs continuously, 24 hours a day, six days a week.

     The accounting department is highly structured and mechanistic.  All
employees report to a supervisor, who reports to a manager.  There are three
managers within this office.  They consist of  a Office Manager, an Accounting
Manager, and a Information Services Manager.  These three managers in turn
report to the Controller, who is only responsible to the District Manager and
the regional personnel.  There is a high level of standardization in the day to
day activities with this group.  The jobs that are completed do however, require
the employees to be specialized in certain areas.  All rules and procedures are
formalized, and the power and decision making process is centralized with the
management team.  The low level members participate very little in the decision
making process within this group.  Since the Accounting office is located away
from the main UPS building, the information network is limited.  Most employees
within the accounting function are college graduates.

     The mission of the Accounting function is to quickly and accurately report
the state of the business to the management personnel, so that they may follow
up with the shareholders to make the necessary business decisions.

Section 3 - History of  the problem

     Discontent and low morale can be seen within the employees in the
accounting function.  A recent trend in absenteeism can be seen.  Employees are
lacking a sense of accomplishment, and appear to be just “going through the
motions”.  Some of this can be expected, due to the fact that many of these
people have been in the same position for seven years now, and may be becoming
restless, however the productivity and quality of work being done has directly
been affected.

Section 4 - Scope of the problem

     Principles of using TQM can be used and applied to every aspect of a
corporation.  For this thesis, the scope of  the problem will only incorporate
the activity within the accounting function.  I will evaluate different
performance measures and TQM principles for relativity to the current situation.
I will also look at case studies within other transportation companies to
analyze different types of applications.  Finally, I will look at establishing a
framework on which to build on based on a few simpl...

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