Term Papers on The Importance Of Communication And Teamwork Among The Flight And Cabin Crew

Term Paper Title	The Importance Of Communication And Teamwork Among The Flight And Cabin Crew
# of Words	2124
# of Pages (250 words per page double spaced)	8.5

The Importance of Communication and Teamwork Among the Flight and Cabin Crew

TABLE OF CONTENTS
        ABSTRACT                                                4
        INTRODUCTION                                            5
                Background                                      5
                Purpose/Audience                                5
                Sources                                         5
                Limitaions                                      5
                Scope                                           5
        COLLECTED DATA                                          5
                Importance of  Communication Among the Crew     5
                Main Cause of Aircraft Accidents                6
                Duties of the Crew Members                      7
                Expectations of the Crew                        7
                The Crew is a Team                              8
                Intimidatin in the Cockpit                      8
                Cabin Crew is a part of the Team                9
                Trusting the Crew's Judgment                    9
                Crew Resource Management (CRM)                  9
                Outline of CRM Training                         10
                LOFT Training                                   10
                Organizing Resources and Priorities             11
        CONCLUSION                                              11
                Summary of Findings                             11
                Interpretation of Findings                      11
        REFERENCES                                              13

ABSTRACT

The majority of aircraft accidents are caused by human error, and an accident or
incident is linked together by a chain of errors. Most of these accidents could
have been avoided by the crew if they would have been communicating to each
other better. Some common errors that occur among the crew are poor task
delegation, assertiveness, and distractions. Crew training in communication and
teamwork will increase the crews' performance level. Programs like Crew Resource
Management (CRM) have been developed to try to help the crews work together and
reduce the human factor in accidents. CRM includes training in
leadership/followership, assertiveness, management, communication, teamwork,
decision making, and task delegation. Through programs like CRM crews learn to
work together as a team, and when they are working together it is less likely
there'll be an accident.

INTORDUCTION

Background

     The cause for most aircraft accidents (65%) are by crew error (FAA News,
1996). When the Crews performance level is low due to poor teamwork and
communication this is when accidents happen. How can crew error be reduced? Even
though human error can't be reduced completely through constant training and
effort by the crew performance will increase and accidents will be reduced.

Purpose/Audience

     This report is intended for a general audience and will show how
important it is for the flight and cabin crew to work together and communicate
as a team. This report will also examine the CRM program.

Sources

     Sources have been obtained for this report from the Internet and from
the Waldo Library, Western Michigan University, Kalamazoo, Michigan.

Scope

     Teamwork and communication are a critical factor in the crew's operation
of aircraft. Accidents can be prevented when these two factors are considered.

COLLECTED DATA

Importance of Communication amoung the Crew

     People communicate to each other every day. From a kids talking to their
parents about their report card, to doctors working in an operating room. In
order for us to understand one another we must be clear in what we say. For
instance, if a doctor tells a nurse to pull a certain plug on a machine, he'd
better be clear on what he says or the nurse might end up harming a patient.
Likewise, the cabin and flight crew must work together....

This is ONLY a preview of the article. If you would like to view the entire document, you must subscribe to Digital Term Papers. Please register below now!

Digital Term Papers has over 63,000 essays, term papers, and book notes online. Many paper sites will charge you hundreds of dollars for a single paper. Digital Term Papers only charges $14.95 for a one month membership with instant account activation!

Don't waste anymore time! Join NOW!!!

1 Month (automatic renewal) ($14.95)

3 Months (automatic renewal) ($29.95)

6 Months (one-time billing) ($39.95)

Pay by: